Support

Overview

At Aliathon we understand that the demands of complex projects don’t just end at the delivery stage.  Factors such as bug fixes, changing customer requirements , unforeseen market trends and disruptive technology from your competitors can continue to consume bandwidth within your engineering teams.  Today’s climate of cost control often means stretching resources across existing projects and important new developments.

Aliathon’s support contracts are designed to help you deal with this problem.  We help you to quickly meet the evolving and dynamic needs of existing products already in the market place, freeing up your precious engineering resource to work on next generation applications.

We have developed a range of support packages that provide you with a continuation of our professional and timely assistance, allowing you to control costs in the latter stages of your project.

These contracts can be activated after the initial 12 months of the engagement and guarantee a smooth continuation of the high quality support you are receiving from our engineering team.

Support Components

• Basic support: Access to collateral and FAQs via secure web log-in at www.aliathon.com.
• Priority telephone & email support: Telephone and e-mail support for error correction during hours of business operation (Mon-Fri 9am-5pm). E-mail support outside of these times may also be possible.
• Automatic Updates: Upgrades and enhancements made to the IP cores (standards updates, additional features, bug fixes etc).
• Cost: A fixed percentage of the year 1 outlay by the client with Aliathon.
• Support Scope: A variable cost/timescale option at the clients discretion.  6, 12 and 24 months available tailored to your individual project requirements.
• Additional Benefits:
  • Telecom system consultation (utilizing our years of experience in this domain).
  • Direct access to core designers.
  • Design integration support / consultation.
  • Free of charge porting to other FPGA product families & other FPGA vendors.
  • On site support / training.